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Important information

Advanced booking

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Allocation of camping pitches and/or accommodation

Camping pitches and accommodation are rented in accordance with the agreements made between Suncamp holidays and the camp sites. Allocation is in the hands of the camp site and not of Suncamp holidays. This said, any advance requests from clients will be taken seriously and passed on to the camp site. Sometimes it will be possible to choose your specific pitch or accommodation yourself on the spot. However, this does not mean that a reservation has been made.

Amendments to your holiday

Once your holiday has been confirmed, changes may be made under certain conditions. This is possible until up to 42 days before departure. In every case it will need to be decided whether the change is an amendment or a cancellation. In accordance with the Booking Conditions a charge of and £ 20,00 will be made for each amendment. When changing the campsite, travel dates or travel sum, the cancellation conditions apply in the first instance.

Are young people travelling alone accepted at the camp sites?

Most camp sites on this website are family camp sites and for this reason young people travelling on their own are usually not accepted. To avoid problems on arrival at the camp site we advise you to contact our bookings department before you make your definite booking.

Arrival and departure times

The voucher which you will receive with your travel documents indicates the time you may arrive, and the time you must leave the camp site. Check out is usually between 8 am and 10 am. Have you booked accommodation? If so, we draw your attention to the fact that your accommodation will be made ready for you after the previous guests have left (for example cleaning and checking). We therefore advise guests with reserved accommodation to check-in between 16:00 and 19:00 to avoid having to wait. Please take into account that some camp sites observe an afternoon resting period (often between 1 pm and 3 pm). You cannot check in or out at this time. Will you be arriving after 19:00? If so you must let the camp site know in plenty of time. The camp site’s phone number is mentioned on the voucher. We cannot give refunds if you arrive one or more days late, or leave earlier than expected.

At more and more camp sites Suncamp holidays is placing its own mobile homes and tents. There is often a courier (caretaker couple) at these camp sites who make sure you will have an unforgettable time. You can usually check in and out with the courier couple.

Barbecues

Barbecues are allowed on many camp sites. Where it is stated that a barbecue is supplied, it may not actually be in your accommodation. Frequently centrally placed barbecues are provided and these are shared by other guests. This is particularly common on sites with a high fire risk.

Note: campsites often do not allow charcoal barbecues due to the fire hazard. The list of campsite facilities will specify which types of barbecues are permitted.

Beaches

Beaches In many countries, and especially in Italy, sections of beach are privately owned and consequently not free. Naturallyprivate beaches belonging to a camp site are free for guests. Charges are often made for sun loungers and parasols. Public beaches are nearly always free.

Bed linen, blankets and pillows

Blankets and pillows are provided in most rental accommodation (no duvets). You may have to take your own bed linen, it could be included or can be hired when booking. See the information during the booking or information included with the accommodation specifications. To avoid disappointment, we advise you to always book the desired bed linen in advance. At the SunLodge accommodation, bed linen (Egyptian cotton) can be hired for a special price of €5 per person per stay (compulsory at some campsites.

Booking a holiday by a minor

According to the Civil Code of The Netherlands, a minor (that being a person under 18 years of age), provided he/she acts with the consent of his/her legal guardians, is legally instrumental insofar as (Dutch) law does not specify otherwise. To avoid problems, a minor is therefore obliged when acting as lead booker, to provide Suncamp holidays with a written confirmation from the parent/guardian.

Border formalities

A valid passport is required for all countries featured on this website. If you have a non-EU passport you are advised to check whether or not a visa is required.

Building work/garbage collection

Camp sites are changing. Bigger swimming pools, better facilties, a greater choice of shops and restaurants. Camp site owners always try to arrange repairs, refurbishment and other improvements out of season. Unfortunately this is not always possible, and you might occasionally experience building work. Suncamp holidays cannot be held responsible for any building work. In order to prevent nuisance at the camp site during the busiest hours, garbage is often collected in the morning. This, however, may result in some noise.

Camping Rules

Each campsite has its own rules and regulations which all residents must abide by during their stay. The rules and regulations are controlled by the campsite themselves and as such Suncamp holidays can not be hold responsible for them.

Cancellation rights

When cancelling your holiday, our cancellation conditions apply. In these conditions, we distinguish between a reservation of an accommodation or camping pitch at a Suncamp campsite or a reservation of a luxurious SunLodge accommodation. You can read which cancellation conditions apply for you below.

Cancellation conditions Suncamp

Unique to Suncamp: flexible cancellation conditions!
We understand that you want to book your next holiday feeling safe and secure. This is why you can always cancel your booking free of charge* before 1 February 2024.

If you cancel after 1 February 2024, we adopt every one of the campsite’s cancellation conditions. These are often more flexible and favourable than the conditions with which many other tour operators work. Suncamp is unique in this! The current terms and conditions for the accommodation of the campsite can be found at Suncamp.co.uk. Added to the cancellation charges are the service fee owed, contributions made to the Contingency Fund and SGR and any insurance taken out.

Where can I find Suncamp's cancellation conditions?

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Cancellations will only be processed by us on weekdays (Mon-Fri) between 08:30 and 17:00, and on Saturdays between 09:00 and 16:30. The time and day of cancellation is binding. When a cancellation is made after working hours, the cancellation will take effect from the next working day. Booking conditions are subject to change.

*However, if you cancel your holiday, any insurance taken out will not be reimbursed.

Cancellation conditions SunLodge

SunLodges are our own luxurious glamping accommodations. Are you the one cancelling your SunLodge booking at Suncamp? Depending on how far in advance you are cancelling, we will charge cancellation charges. Added to the cancellation charges are the service fee owed, contributions made to the Contingency Fund and SGR and any insurance taken out.

Click here for the SunLodge cancellation conditions 2024 Cancellation conditions for SunLodge 2024
Time of cancellation Cancellation costs
before 01-02-2024 free (excl. applicable insurance premiums)
up to the 42nd calendar day before the departure date the deposit
Cancellation from the 42nd calendar day to the 28th calendar day before the departure date 25% of the cost of the holiday
Cancellation from the 28th calendar day to the 14th calendar day before the departure date 50% of the cost of the holiday
Cancellation from the 14th calendar day to the 7th calendar day before the departure date 75% of the cost of the holiday
Cancellation from the 7th calendar day to the day of departure 90% of the cost of the holiday
Cancellation on the day of departure or late the full cost of the holiday

Cars

When you book an accommodation or a pitch at Suncamp, you may always enter the campsite with one car. Often, you may park this car at your accommodation or pitch. If that is not possible, you can leave the car at the designated parking place. If you want to enter the campsite with two or more cars, the campsite might charge extra for this. Often, these extra cars must be left at a designated parking place.

Changes

Free changes are possible up to 2 months before arrival. This does not apply to destinations in the Netherlands . The holidaymaker can still make changes after a confirmed reservation has been made. These can be made up to 42 days before arrival. For each request, it will be decided whether this counts as a change or a cancellation. In line with the Travel Conditions, changes are charged at €29. If the change is made 2 months prior to arrival, this will be free. The cancellation conditions apply initially to a change of campsite, travel dates or the cost of the holiday.
 

Cleaning costs

In many cases you are required to thoroughly clean your accommodation at the end of your stay. It is also possible that final cleaning is done for you and that the cost is included in your rental. Where final cleaning is not included and must be paid locally, this is clearly shown on your voucher. Please bear in mind that where you are not responsible for final cleaning yMarou should still leave the accommodation neat and tidy. If you are not satisfied with the condition of your accommodation at arrival, please inform the reception. In many cases they will check your accommodation again.

Complaints

If – despite your flexible attitude - there should be matters that are not in order, we advise you to discuss these matters in a businesslike and correct manner with the camp site and to look for a solution together. However, also keep in mind that a holiday should be relaxing. Should you be unsatisfied with the manner the matters were dealt with, please contact Suncamp holidays before you take decisive steps. For further settlement (obligatory as per the Dutch ANVR Travel Terms) it is very important that we are informed about your problems. With your travel documents you will receive information about how to proceed if matters cannot be solved in a satisfactory manner.

Conditions of payment

At Suncamp it is easy to pay the total booking amount in instalments, making it easier to pay for your holiday. If you choose to pay in 2 instalments, the following rules apply:

  • ​​​​​​​Part 1: Payment of 15% (excluding service costs, SGR contribution, Contingency Fund contribution and optional insurance). Payment must be made at most two weeks after receipt of the invoice.
  • Part 2: The rest of the amount must be made at most five weeks before the arrival date. If payment is not made within the set term, Suncamp is entitled to cancel the reservation. Cancellation charges will be charged.

If paying by credit card, the amount will be deducted immediately.

If you pay in more than 2 instalments, the payment is structured as follows:

  • ​​​​​​​The deposit: 15% (excluding service costs, SGR contribution, Contingency Fund contribution and optional insurance). Payment must be made at most two weeks after receipt of the invoice. 
  • Interim payments: You can then pay in instalments of 15% of the booking amount.
  • Final payment: The rest of the outstanding amount must be made at most five weeks before the arrival date.

​​​​​​​There are two handy options for doing so: via credit card or via bank transfer.

Important: If the payment is not on time, Suncamp reserves the right to cancel the reservation, which will result in cancellation charges be charged. Please make sure that you pay on time to prevent unnecessary costs. Questions? Please feel free to contact us. We will be happy to help!

Distances

Distances Many camp sites and location descriptions give distances and directions (e.g. ‘close to’). In all cases there is an accessible route. This can vary from a sandy pathway to an asphalted road. These descriptions do not take into account access for cars, street lighting or height differences.

Electricity

A power failure is uncommon. But should it happen the cause is almost always from outside the camp site. Because the power sockets in many southern countries are different from northern countries, we advise you to bring a Euro plug.

Energy costs

If you will you be renting an accommodation, electricity, water and gas are almost always included. If you are only booking a pitch, it is often possible to use an electricity and/or water connection. The possibilities and rates are listed in the price table.

Energy costs SunLodge accommodation

For the SunLodge accommodation that do not include air conditioning and heating, you can add these to your booking for €3 a night.* You can see if this applies to your SunLodge in the accommodation specifications. The air conditioning is operated with a key or remote control. We believe that it is important to save energy. Therefore, it is not possible to set the air conditioning lower than 22 degrees Celsius. The air conditioning can also be used as heating. If you did not add air conditioning or heating to your booking but would still like to use it once at the location, then the rate at the time of usage will apply. This rate could be more than €3. If you are only booking a pitch, it is often possible to use an electricity and/or water connection. The possibilities and rates are listed in the price table. * Rate subject to changes.

Entertainment programme

Entertainment programmes are organized on many camp sites. For example: discos, cabaret, bingo, jeu de boules, sport, films etc. Many of these activities depend on the interest shown by the camp guests and this decision is made by the camp site staff. Entertainment is usually offered only in the high season and in the language spoken in the specific country.
On Suncamp holidays camping pitches : taking pets on holiday is often no problem for clients who reserve a camping pitch through us. Equally, if no rate for pets is indicated, they are not allowed.

Equipment

Rented accommodation is generally fully equipped. Bear in mind that the equipment provided reflects local customs and way of life. You would be well advised to bring with you anything you can't live without, and which may not be locally available.
If you are really not satisfied, contact Suncamp holidays before things get out of hand. We can only take action to support you if we are fully informed of your problem.

Facilities

Each camp site has a description of the facilities they offer. These facilities are based on camping pitches. Many of these facilities are on the site itself. In some cases facilities are not on, but in the immediate vicinity (max. 250 metres) of the camp site. When a description such as ‘swimming in the sea possible’ or ‘public transport stops at the site’ is given, this means within a maximum distance of 500 metres. Facilities accompanied by a coin icon are not included in the nightly rate and must be paid for separately. This means that facilities not accompanied by a coin icon are free of charge.

In some cases the facilities, such as the restaurant, the shop or the swimming pool, are rented out to third parties, which means neither Suncamp, nor the owner of the accommodation concerned can exert compelling influence.

Facilities are checked annually during the period May to September. It is therefore possible that there have been changes. Please take into consideration that not all facilities are available in the spring and autumn low seasons.

FleXGurantee

Suncamp’s FleXGuarantee offers you the possibility of cancelling without costs up to 6 weeks before your arrival for € 39. The FleXGuarantee can be added up to one week after booking. For example: if you book a trip with 1 July as your arrival date, you can cancel free of charge up to 20 May.

Information on this website

Producing a website is a complex operation that requires a huge amount of preparation. There's always a chance that things will change, and Suncamp holidays will always endeavour to keep you informed of these changes. It may occasionally happen that Suncamp holidays has not been informed (on time) of any changes. For this reason Suncamp holidays cannot be held responsible for these changes. We do, however, encourage you to check our newsletter regularly for up-to-date information on any changes. Photographs are a good source of information on this website. They give you a good impression of what you can expect. It can happen that what you see on a photo is not exactly what your accommodation will look like, especially when there are many different versions in the same category. Unfortunately, we can't always anticipate this.

Insects

It is possible that you will experience hindrance from insects (ants and mosquitoes, among others), especially in surroundings with many trees and/ or water. We therefore advise guests to store food in closed containers, and to keep windows and doors properly shut. Usually good products can be bought in local supermarkets to keep the hindrance to a minimum.

Liability

Suncamp holidays is not liable for loss or theft (including of money), damage to property and harm or injury to its clients, through whichever cause. The landlord/ caretaker of the holiday accommodation is free to hand to the tenant and/or their fellow traveller regulations about the use of the accommodation and everything that goes along with it. During your stay you are liable for damage done to the holiday accommodation, the furnishings and all other objects belonging to the rented object which resulted from actions done by you and/ or your fellow traveller.

Lost property

It's always annoying when you get back from your holiday and realise you’ve left something behind. We understand that you’d like to get your property back. To do so, you can contact our Customer Services. If you lost property has been found we will do our best to get it sent back to you. The standard handling and dispatch fee for this is €15, unless the actual costs are demonstrably much higher. You can pay these fees through My Suncamp.

Noise nuisance

Is relaxation an important part of your holiday? If you want to have as little disturbance from noise as possible, here are some handy tips for you.

  • When choosing a camping holiday, take into account the size and location of the campsite. Choose a campsite with enough distance between the city centre and/or entertainment centre of the city and the location of your destination. Some of the neighbouring (hotel) bars and terraces will not close until the last guests leave.
  • When choosing a camping holiday, check out the entertainment that the campsite offers. If the campsite schedules entertainment in the evening, there is a good chance that it will be rather noisy until late in the evening.
  • If your fellow vacationers or the visitors to the places of entertainment in the immediate vicinity are very noisy, report this to the campsite. Remember that the standards for noise can differ per country and may deviate from what you are used to. Southern countries are often more relaxed about this than northern countries.

Number of stars

Various camp sites are categorised with stars. Generally one can say that a camp site with many stars offers more facilities than a camp site with fewer or no stars. It is important, however, to realise that the star qualification is awarded at a national and sometimes a regional level. This means there is no standardisation. There are also countries where a system with stars isn’t used (the Netherlands). In that case the absence of stars does not mean that the camp site is modestly equipped. It is important to know that Suncamp holidays has no influence over how (or how many) stars are awarded.

Option period

When you make a reservation via Suncamp it is possible to change or cancel without charge. However, this is only possible within 3 working days immediately after the reservation is made, provided it is more than 4 weeks before the departure date.

Other countries, other customs

Make an adventure of your holiday! Everyday life and culture in many countries is so different to your lifestyle 'back home'. It's great to experience, but it makes sense to prepare yourself. If not, you may be in for a few surprises. Find out something about the country you will be visiting before you leave; it will make your stay there so much more enjoyable. If, despite all your endeavours, things don't go according to plan, we advise you to take this up with the camp site management in a friendly yet business-like way. Remember, your holiday should be relaxing! You are supposed to respect the camp site regulations!

Patios

More and more camp sites are placing wooden patios or verandas by the accommodations. It is, however, also possible that your accommodation has a patio with stones, sand or grass. Switching to wooden patios/ verandas is expensive and intensive work which has not been carried out in 100% of the locations yet. Moreover it is not always allowed.

Pets

Sumcamp holidays also offers campsites where pets are allowed the entire season or only outside high season. Bringing pets with you often isn’t a problem, particularly when booking a pitch. Unfortunately, pets are not permitted in the majority of Suncamp holidays accommodations. Note: if pets are indeed allowed, you’ll see in the price table, with the rates for bringing along a pet also displayed during the booking process. If the price isn’t displayed, pets are unfortunately not allowed.

When booking, you must always say if animals are travelling with you, since we’ll often have to ask the campsite about this. If you’re bringing more than one pet, you must consult with Suncamp first.

Your pets must be vaccinated against rabies, and provided with identification (a chip). Proof of vaccination against rabies is mandatory abroad and at most campsites. If your pet is from a protected species, you must also have CITES documents available. Travelling with animals younger than three months is not permitted in many countries, since they cannot be vaccinated against rabies. Different rules apply in each country, so read up thoroughly and go to your vet for further advice.

Reservation

You can reserve with Suncamp in several ways. The easiest way is to book directly through our website. Do you have questions or would you just rather speak to someone? Then you can also make a reservation by phone at +44 (0) 560-37 50 805. As for the price, it makes no difference, you'll always get a good deal.

Retainer deposits

Have you booked accommodation? If so you will be asked for a deposit which must be paid on arrival. This will vary between £ 72,50 and £ 441,3 (€ 100,00 and € 500,00). Provided you leave the accommodation clean and undamaged the camp site will refund the deposit. If you leave the accommodation in a mess the camp site reserves the right to deduct the associated costs from your deposit.

Right of withdrawal

For you as a consumer:
Did you book an accommodation or camping pitch over the Internet or by telephone? Then there is no legal cooling-off period. Once you agree, you are bound to the booked accommodation. The landlord or campsite must then send you a confirmation of the booking in the manner he has indicated. Often this will be by e-mail. As long as the provider has not yet confirmed the booking, you can dissolve the agreement free of charge

For Suncamp as an organizer:
In some cases, it may occur that we still withdraw our offer, even after you have accepted it and we have confirmed it. But don't worry, if that happens, we will inform you as soon as possible, at the latest within 24 hours after the day of your booking. We will also tell you why we do this. If you accept our offer over the weekend, the revocation period starts at midnight on Sunday night, unless a generally recognized holiday follows, in which case the period starts at midnight of the last holiday. We want you to be satisfied, so if you are entitled to a refund of a payment you have already made, we will arrange this immediately for you. At the latest within 14 days after your right to a refund has arisen, we ensure that the amount is back on your account.

Special requests

If you have special requests, for example a shady pitch, you can always make this known. It's important to realise that Suncamp may not always be able to meet your requirements. Suncamp holidays has binding agreements with its selected camp sites regarding special requests. Despite this, many decisions are made at local level. As a general rule, if you book early there is more chance that your special requests can be met than if you book 'last-minute'.

Sustainability

We aim for an experience that is significant. Read more about our sustainability policy here.

Swimmingpools

Nearly all the camp sites on this website have a swimming pool. Opening dates and times and temperature of the water are fixed by the camp site. In general swimming pools are open from mid May to mid September. Weather conditions may influence this. In some Mediterranean countries swimming pools may close during the siesta. Bermuda and other shorts or inflatable items and toys may not be allowed for hygienic reasons. Suncamp holidays has no influence over these rules.

Tourist tax

Tourist tax is charged in many foreign towns and cities. It is also possible that an environmental tax is payable. The rate is fixed by each town. Tourist tax must usually be paid locally (at the camp site) It can vary from £ 0,15 (e&uro; 0,20) per day for children and £ 6,04 (€ 7,00) per day for adults. These amounts change frequently, so the rates where shown, are for information only.

Travel documents

After paying the full booking amount, your travel documents will be sent to you. The travel documents include your voucher and the campsite's address details. You must present the voucher at the campsite's reception on arrival. Should you arrive with more people, or more cars than shown on the voucher, the campsite has the right to charge you extra. Keep in mind that street names and numbers are not always used in southern European countries. So the address may look different to what you are used to.

The camp site’s address information is mentioned on the voucher. Keep in mind… street names and numbers are not always used in southern countries.

Value for money holidays in the low season

Most camp sites open at Easter and close in the autumn. Even so, facilities such as swimming pools, entertainment programmes, shops and restaurants may have restricted opening times in the low seasons. The main advantage of low season holidays is the very attractive prices. This makes special offers even more special. You don't have to go on holiday in the high season? Then you really should take your holiday in spring. The countryside is at its most beautiful, and both roads and camp sites are quiet. On top of that, you'll get a discount of anything up to 50% !

Water supply

In rare cases, exceptional climatic conditions may disturb local water supply systems. Therefore, the management of a camp site may be forced to limit the opening hours of swimming pools. Long lasting periods of drought may also influence the water level in lakes and/or canals.

At some camp sites, boilers are used to provide hot water. In high season the demand for hot water may exceed the supply by these boilers.

Wi-Fi

The use of Wi-Fi is an facility that is offered by the campsite. Suncamp Holidays can never be held accountable for any failure of the internet, network and/or loss of data or loss of income due to technical or other malfunctions.